Public Agreement

Last update: 1 May 2026

LIMITED LIABILITY COMPANY “UKR-BUSINESS 2000”, which is a Provider of audiovisual services in accordance with the Law of Ukraine “On Media” (media entity identifier R50-06933), hereinafter referred to as the “Provider”, represented by Director Olena Yevheniivna Kharytonenko, acting on the basis of the Charter, offers Users (individuals), hereinafter referred to as the “Users”, to join this Public Agreement (Offer) for the provision of OTT television services, hereinafter referred to as the “Agreement”, for which purpose this Agreement is published.

GENERAL PROVISIONS

This Agreement is a public agreement in accordance with Articles 633, 634, 641 of the Civil Code of Ukraine, and a person who accepts this offer becomes a User in accordance with Article 642 of the Civil Code of Ukraine.

In accordance with Article 634 of the Civil Code of Ukraine, this Agreement shall also be deemed an adhesion agreement, since its terms are determined by the Provider and may be accepted by any individual only by joining the proposed Agreement as a whole. The Agreement shall be deemed concluded from the moment of the User’s registration on the official website dyvy.tv (acceptance) or in the Provider’s mobile application.

Acceptance of the Agreement confirms that the User has received information about the Services provided, has been ознакомлен with the Tariffs and terms of the Agreement, understands them and undertakes to comply with them.

The performance by the User of actions indicating their intention to conclude the Agreement, which in the text of this Agreement means payment for the Provider’s Services in accordance with the terms of this Agreement, confirms the fact of full and unconditional acceptance (acceptance) by the User of the terms of this Agreement, without any reservations, in accordance with Article 642 of the Civil Code of Ukraine.

In case of payment for the Services using payment systems, electronic payment services or other financial intermediaries, the total amount debited from the User’s account may exceed the established cost of the Services due to the charging of a commission by the respective payment system. The Provider shall not be responsible for the amount and procedure for charging such commission, since it is established independently of the Provider and is not included in the tariff for the Services. The User undertakes to independently familiarize themselves with the terms of use of the selected payment system and bears all costs associated with the payment of such commissions.

The written text of this Agreement may be printed by the User independently from the official website of the Provider dyvy.tv.

By accepting this Agreement, the User confirms that upon conclusion of this Agreement they have been fully and properly familiarized with all its provisions and content, the list and conditions for the provision of services, payment terms and tariff plans posted on the official website dyvy.tv, and have accepted them voluntarily without any coercion.

All requirements, conditions and restrictions regarding the provision of Services are established by the Provider in accordance with the current legislation of Ukraine.

TERMS USED IN THIS AGREEMENT

Provider of audiovisual services (Provider) — a business entity that provides audiovisual media services, which include retransmission, distribution or provision of access to television and radio programs, video or other media materials through various platforms and technologies, in particular the Internet, satellite channels, cable or digital television. The Provider of audiovisual services provides users with access to packages of television channels and radio channels and other media materials on a contractual basis independently or with the participation of a provider of electronic communications networks and/or services, which concludes a relevant agreement with the User.

Provider of electronic communications services — a business entity that actually provides and/or has the right to provide electronic communications services on its own networks and/or on the networks of other providers of electronic communications services.

OTT service — a service for viewing audiovisual content via the Internet without direct control or management by Operators.

Parties to the Agreement — the Provider and the User.

Subscription — a model for providing Services or access to content, under which the User is given the opportunity to use certain services under defined conditions, for a certain period of time and for a regular fee.

User — an individual who, under the terms of a concluded agreement, receives access to audiovisual media services provided by the Provider.

Audiovisual services — television channels, films, cartoons, series, shows, etc., access to which is provided by partners, who in turn grant the right for retransmission of services by the Provider, grouped into Service Packages, the composition and cost of which are specified in the Price Lists, which are an integral part of the Agreement.

User’s end equipment — a set of the User’s equipment, as well as the equipment of the Provider of electronic communications services through which the User receives the ordered services.

User IP address — an identifier of the User’s device on the Internet, which may be used to control access to content.

Tariff plan — a set of conditions and Services that has a limited validity period and specifies the cost of providing the Services.

Paid period — a defined period starting from the date of payment by the User and valid for 1/3/6/12 calendar months after payment (at the User’s choice), during which the User has the right to receive the Service in accordance with the subscription terms.

Content — audiovisual materials.

Service coverage area — the territory within which the Provider provides access to its content in accordance with permits, license agreements, regulatory requirements and technical capabilities.

Suspension of provision of Services — temporary termination of the provision of Services until the elimination of the reasons that caused such termination.

Maximum number of devices — the limit of simultaneous use of one account on different devices.

Provider’s website — dyvy.tv

Operator technical support:

Email: [email protected]

SUBJECT OF THE AGREEMENT

The Provider grants the User the opportunity to subscribe and obtain access to the audiovisual service размещенного on the Provider’s platform, and the User undertakes to pay the subscription fee in accordance with the selected Tariff plan and to comply with the terms of this Agreement. The Service is provided to Users for personal non-commercial use.

The Services are provided via the Internet through the Provider’s website, mobile Android applications and applications for Android TV, Tizen, WebOS and Hisense for the respective TV models.

The Content may include:

TV channels;
Movies;
Cartoons;
Series;
Shows;
Concerts;
Other

The full list of Services that may be provided to the User under this Agreement, their characteristics and cost are specified on the Provider’s official website dyvy.tv.

TERMS OF PROVIDING ACCESS TO THE SERVICE

The Provider undertakes to provide the User with access to the Service in accordance with the selected Tariff plan and the terms of this Agreement;
The Service is available provided that the User has appropriate technical equipment and access to the Internet with sufficient speed to view the Content;
Access to the Service is provided exclusively for the User’s personal use and may not be transferred to third parties without the Provider’s written consent;

The User independently ensures the availability of devices compatible with the Service, including but not limited to:

Android (smartphones and tablets): starting from version 7.0 (Nougat),
Android TV / Google TV: starting from version 7.0,
Samsung Smart TV: starting from version Tizen 8.0,
LG Smart TV: starting from version webOS 22,
Hisense: starting from version Vidaa U5.

In order to obtain access to the Service, the User must familiarize themselves with the terms of this Agreement, complete registration on the Provider’s official website dyvy.tv or in the application, during which they must provide their contact phone number, enter a confirmation code, after which make a non-cash payment for the subscription to the Service package;
The date of accession to the terms of this Agreement shall be considered the moment of successful registration of the User on the website dyvy.tv or in the DyvyTV application;
The Provider does not collect, process, store or transfer the User’s personal data that allows identification of the person, except for the minimum information necessary for authorization when providing access;
The Provider does not store or process the User’s financial information, including bank card data, accounts or payment systems. All financial transactions are carried out through third-party payment service providers, who bear full responsibility for the security and processing of payments;
The Provider does not transfer any information about the User to third parties, except in cases applicable law or necessary for the performance of the Agreement.

AGE RESTRICTIONS AND USER AGE VERIFICATION

Access to the Service is granted only to Users who have reached the age of 18, in accordance with the requirements of the current legislation of Ukraine;
When performing registration actions on the platform, the User thereby confirms that they have reached the age of 18. The Provider reserves the right to require age verification in a manner convenient to it;
In the event of providing false information about age, responsibility for the use of the Service shall be borne by the User or their legal representative. The Provider shall not be liable for the consequences of access to the Service by persons who have not reached the age of 18 if such a person has unlawfully registered and/or used false data;

Parents and/or legal representatives of minors shall ensure the use of available technical parental control means to prevent access by persons under the age of 18 to audiovisual content available on the platform.

The User agrees that viewing content containing advertising that may have age restrictions is carried out by them independently or under the supervision of a legal representative. The Provider recommends using the parental control function to restrict access to channels, the content of which may be inappropriate for minors. In the event of claims related to the viewing or distribution of advertising materials that are part of the television channel signal, the User agrees that the Provider is not the distributor of such advertising within the meaning of the legislation of Ukraine and shall not be liable for possible violations committed by the television channel.

The Provider reserves the right at any time to suspend or restrict access to the Service for a User who has violated the requirements of this section, without prior notice.

RIGHTS AND OBLIGATIONS OF THE PARTIES

The Provider undertakes to:

Ensure access to the OTT service in accordance with the User’s Tariff plan;
Maintain uninterrupted operation of the Service, except for maintenance periods;
Provide technical support to resolve access issues;
Ensure access to information about the terms of the Agreement and tariffs
Notify Subscribers of changes to the terms of the Agreement, including cancellation or modification of an existing Tariff plan or introduction of a new Tariff plan, by posting relevant information on the website or by other means no later than 7 days prior to the effective date of such changes;
Comply with territorial restrictions for the provision of Services;
Consider User complaints within the time limits established by applicable law;

The Provider has the right to:

Receive payment for the Services provided;
Engage third parties, without additional approval from the User, to fulfill its obligations under the Agreement on the basis of contracts concluded with them;
Terminate the provision of Services to the User upon expiration of the Paid period;
Terminate the provision of Services to the User in case of violation of the Agreement by the User, without prior notice;
Establish and modify the list of Services, their cost and conditions of provision, including through promotional campaigns, by notifying Users via the official website dyvy.tv within the period established by applicable law;
Introduce technical limitations to ensure stable operation of the Service;
Implement mechanisms to protect against unauthorized access, distribution and recording of content;
Block accounts or restrict access to the Service in case of violation of copyright or related rights, including the use of intellectual property objects without proper legal grounds;
Amend this Agreement by notifying Users through publication on the official website dyvy.tv within the period established by applicable law;
Require Users to comply with the terms of this Agreement and the rules for using the Service;

The User undertakes to:

Comply with the terms of this Agreement and use the Service only within the limits defined by this Agreement and applicable law;
Pay for the subscription to the Service;
Not use the Service for commercial distribution, including but not limited to not publicly demonstrating Channels using end-user equipment or otherwise using such equipment for commercial purposes;
Not record, copy, distribute or retransmit content;
Not use VPN or other methods to bypass regional restrictions;
Use simultaneous viewing on no more than five devices;
Not perform actions that may cause harm to the Provider or other Users;
Independently ensure proper control over the use of the Service by persons under the age of 18;
Use the “Parental Control” function, if necessary, to restrict access to content not intended for children;
Observe ethical standards in communication with the Provider’s employees and representatives;

The User has the right to:

Receive Services in accordance with the terms of this Agreement;
Access content in accordance with the selected tariffs;
Make payment for the Service on any date of the current month, from which access to the Service is granted for 1/3/6/12 calendar months (at the User’s choice);
Receive reliable information about the Service, tariffs and terms of use;
Contact the Provider’s technical support service in case of technical or organizational issues;
Use the “Parental Control” function to restrict access of minors to certain content;
Change the tariff plan and use additional services;
Stop using the Service at any time;
Submit applications/complaints regarding the quality of the Service.

AMENDMENTS TO THE AGREEMENT, TERM, AND TERMINATION PROCEDURE

This Agreement shall enter into force from the moment of its acceptance by the User, which is confirmed by the fact of the User’s registration on the official website dyvy.tv or in the Provider’s application, and shall remain in force for an indefinite period;
The Provider reserves the right to unilaterally amend the terms of this Agreement by notifying the User within the period established by law prior to such changes, for the purpose of improving the Service, ensuring compliance with legal requirements, or on other grounds;
The Provider has the right, in the event of changes in the legislation of Ukraine, tariffs, or conditions, to amend the provisions of the Agreement, the rules for provision and receipt of the Services, and the current Tariff plans, communicating such information to Users exclusively through its Information resources, namely the official website dyvy.tv;
Amendments to the Agreement shall enter into force from the moment of their publication on the Provider’s website;
Continued use of the Provider’s Service after amendments have been made shall be deemed acceptance by the User of the new terms;
This Agreement may be terminated at the initiative of either Party without prior notice to the other Party;
The Provider has the right to terminate this Agreement in the event of a breach of its terms by the User;
In the event of early termination of the use of the Service at the initiative of the User, payments made for the Tariff plan shall not be refunded;
All appendices and supplements to the Agreement shall constitute its integral parts.

DISPUTE RESOLUTION

Disputes and disagreements arising out of or in connection with this Agreement shall be resolved by the Parties through negotiations and consultations;
In the event that a dispute cannot be resolved in accordance with clause 5.1 within one calendar month, the dispute shall be resolved in court in accordance with the applicable legislation of Ukraine.

LIABILITY OF THE PARTIES

The Parties shall bear liability in accordance with the legislation of Ukraine;
The Provider shall not be liable to the User for failure to perform its obligations under the Agreement in the event of circumstances arising beyond the Provider’s control that could not have been foreseen or avoided, including the entry into force of regulatory acts restricting the Provider’s activities in providing the Services.

FORCE MAJEURE

The Provider shall not be liable to the User for failure to perform its obligations under the Agreement in the event of circumstances arising beyond the Provider’s will and control that could not have been foreseen or avoided, including:

Actions of state authorities that restrict the Provider’s activities in providing the Services;
Civil unrest, wars, blockades, earthquakes, floods, hurricanes, thunderstorms, fires, cyberattacks and other natural disasters.

The list of force majeure circumstances is not exhaustive and may include other circumstances that the Parties could not have foreseen or prevented in advance;
In the event of force majeure circumstances, the Party affected by such circumstances shall notify the other Party within 5 (five) business days from the moment such circumstances arise or from the moment when such Party becomes able to notify the other Party;
The occurrence of force majeure circumstances must be confirmed by a certificate of the Chamber of Commerce and Industry or a decision of another competent state authority.

PROVIDER DETAILS

LLC “UKR-BUSINESS 2000”
Address: Ukraine, 65049, Odesa region, city of Odesa, Dmytrivska Street,
building 59/1, office 6

EDRPOU Code: 44052807
IBAN: UA803282090000026004000021408
with JSC “Pivdennyi”, Odesa

Tax ID: 40528015515